Our Returns Policy
For your returned shoe(s), we will gladly:
- Issue a Credit Note for the value of the item(s)
- Provide a Refund for the value of the item to the same payment form
We do not provide direct exchanges due to our stock levels changing rapidly. You can instead use your issued Credit Note to reorder a different size or width, or to purchase something else!
We have a 30-day return period for you to send back your order.
To be eligible for a refund or exchange the items must be unworn, undamaged and unmarked, and in their original condition. If we receive your return in a condition which we feel is not in line with our policy, we will contact you and return item(s) to you.
We do not accept returns on Sale items. This means items in the Sale collection, not flash discount sales.
If you have received a faulty item from an online order, please contact us at firstname.lastname@example.org
How To ReturnCLICK HERE TO VISIT OUR RETURN PORTAL
STEP 1 - Ensure your item(s) meet our Returns Policy conditions
STEP 2 - Click the above link and follow the steps with your information & order details
STEP 3 - Select your preferred return type and follow the instructions
Once you’ve dropped the shoe off at your nearest AusPost the order should be returned to us within 7 business days.
Processing returns can take some time, so please allow 1-3 business days after this.
If you have chosen the refund option, the funds should appear in your account within 2-4 business days subject to your bank’s refund procedures.